Bilingual or English customer service representative
Humania BPO - 2 Place Laval, Suite 500, Laval QC, H7N 5N6
Starting date: As soon as possible
Salary : Starting between 14,00$/hour and 14,75$/hour
Shift : Day, evening and weekend depending on the type of work schedule and/or availability (details below).
Status : Permanent
- Full-time (35.00 to 40.00 hours/week);
- Part-time (20.00 to 34.00 hours/week);
- On call (8.00 to 19.00 hours/week).
Bilingual students: Evening and end-of-week shifts available. We also welcome bilingual retirees who would like to return to the job market.
What we offer :
- Comprehensive benefits plan after probation period;
- Quick advancement opportunities tailored to your skills and ambitions;
- Paid training;
- Public transportation nearby;
- Bonus for employee references;
- Monthly/quarterly competitions;
- A pleasant and dynamic work environment;
- Corporate events.
- Manage orders, complete online sales and manage overall customer satisfaction by phone, email or chat;
- Maintain in-depth knowledge of available products and policies (promotions, delivery options, product sales, etc.);
- Participate in weekly meetings aimed at the global environment of the e-commerce team and validate and support the online sales/returns order cycle and associated payments/refunds on an ad hoc basis;
- Identify the specific needs of the client and propose products or alternatives from time to time;
- Achieve the set goals of the customer satisfaction.
- Advanced English skills or Bilingual (French and English);
- Strong Communication skills (written and oral);
- Computer skills (Word, Excel, Outlook, Typing, Web, etc.);
- Experience in customer service and/or a college diploma (or equivalent);
- Ability to be patient and positive;
- Ability to show empathy while also being dynamic;
- Sense of persuasion;
- Demonstrates autonomy;
- Retail experience (an asset);
- Experience in a call centre (an asset).
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For more information, please contact us at the following e-mail address :email@example.com.