Laval – Multilingual Customer Service Representatives

Humania BPO

Multilingual Customer Service Representatives

Humania BPO: 2 Place Laval, Suite 500, Laval QC, H7N 5N6
Start Date: June 10th 2019
Salary: Up to $18.00/hour (including bonuses)
Shifts: day/evening/night
Schedule: 37.5 hours per week

Description:

As a multilingual customer service representative, you will have to handle various customer inquiries by phone, email and chat. You will act as a liaison, provide product/services information with accuracy, resolve any emerging problems with efficiency and always assure customer satisfaction in a courteous and professional way.

Requirements:

  • Proven experience as a customer service representative;
  • Strong phone contact handling skills and active listening;
  • Customer orientation and ability to adapt/respond to different types of characters;
  • Excellent communication skills;
  • Ability to multi-task, prioritize, and manage time effectively;
  • Multilingual (validation tests will be completed during the selection interview):
    • Base language: English or French;
    • Additional language: Polish or Portuguese.

Qualities:

Autonomous, resourceful, hardworking, focused on customer service, dynamic, motivated, punctual, attention to detail, professional and teamwork oriented.

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